The quality of services delivered by a company consists of six factors as…
GATE · 2011 · TF · General Aptitude
The quality of services delivered by a company consists of six factors as shown below in the radar diagram. The dots in the figure indicate the score for each factor on a scale of 0 to 10. The standardized coefficient for each factor is given in the parentheses. The contribution of each factor to the overall service quality is directly proportional to the factor score and its standardized coefficient.
The lowest contribution among all the above factors to the overall quality of services delivered by the company is
- A.
10%
- B.
20%
- C.
24%
- D.
40%
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