Which view of quality argues that quality is something you immediately…
2023
Which view of quality argues that quality is something you immediately recognize but cannot explicitly define, according to David Garvin of Harvard Business School?
- A.
Manufacturer's view
- B.
Product view
- C.
Transcendental view
- D.
User view
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Correct answer: C
David Garvin described different views of quality, such as transcendent, product-based, user-based, manufacturing-based, and value-based views. The statement that quality is difficult to define exactly but can be recognized immediately refers to the transcendent or transcendental view. Hence, the correct answer is Transcendental view.