Statement: The car dealer found that there was a tremendous response for the…
2023
Statement:
The car dealer found that there was a tremendous response for the new XYZ's car booking with long queues of people complaining about the duration of business hours and arrangements.
Courses of action:
I. People should make their arrangement of lunch and snacks while going for car XYZ's booking and be ready to spend several hours.
II. Arrangement should be made for more booking desks and increase business hours to serve more people in less time.
- A.
If only I follows
- B.
If only II follows
- C.
If either I or II follows
- D.
If neither I nor II follows
Attempted by 6 students.
Show answer & explanation
Correct answer: B
Answer: The dealer should arrange more booking desks and increase business hours to serve more people in less time.
Explanation:
Why asking customers to bring lunch and be ready to wait is not appropriate: This suggestion does not tackle the root cause (insufficient service capacity or limited hours). It shifts responsibility to customers and does not reduce queue length or waiting time.
Why increasing booking desks and extending hours is effective: These organizational changes increase throughput and spread demand, directly reducing waiting times and shortening queues. They address the problem's cause and are practical to implement.
Conclusion: Only the organizational measure of adding desks and extending hours should be followed; the customer-focused suggestion does not solve the problem.