Train the End User

AI Summary

An AI-generated summary of this video lecture.

The video lecture covers the 'Training the End User' phase of the System Development Life Cycle (SDLC). It begins by addressing data conversion, stating that if the current system uses computer-readable data, it must be made error-free and compatible with the new system. The lecture emphasizes that training is a vital activity, noting that many systems fail because end users are not trained. It distinguishes between training (fixed schedule) and support (ongoing process). The instructor lists specific training activities, methods, and key issues for ensuring system success, such as user participation and mandatory use. The content is presented via a PDF document with handwritten annotations.

Chapters

1. 0:00 – 2:00 00:00-02:00

   The lecture starts with data conversion requirements. The text states, 'If the current system is using computer readable data, it must be made error free and compatible for use in the new system.' Handwritten notes illustrate file formats like '.doc' and 'PDF' and concepts like 'Compatible' and 'Relation'. The section transitions to 'Training the End User,' highlighting that 'Training the user is one of the vital activities.' The text warns that 'Many systems fail to get implemented or deliver the desired result because the end users are not trained.' The instructor underlines key phrases like 'end users are trained to operate the new system.'

2. 2:00 – 5:00 02:00-05:00

   The instructor details training requirements. The text says, 'Managers and the users must be trained on fundamentals of information technology in addition to knowing the operation of the new system.' A handwritten note 'Training + Support = Success' appears. The lecture lists training activities: 'Entering the data into the system; generating the required reports,' 'Basic training of computer not specific to the application program like copying a file, starting and shutting down system,' and 'Reporting non-compliance and bugs in the program.' It also lists training methods: 'Computer-aided training,' 'Classroom tutorial,' 'Interactive training manual,' and 'Resident technical expert.' The text notes that 'While training is imparted in a fixed schedule, support is an ongoing process.'

3. 5:00 – 5:46 05:00-05:46

   The final segment focuses on support mechanisms. The text states, 'Many organizations have a well-developed automated support mechanism for end user support.' To ensure success, the lecture lists four key issues: 'Develop a satisfactory support base for providing support to the user,' 'Obtain user participation and commitment,' 'Institutionalize the system of training,' and 'Insist on mandatory use of information system.' This concludes the discussion on user training and support strategies. The text also mentions that 'There is no exhaustive list of training requirement of the end user and can vary depending on the nature of application.'

The video provides a structured guide to the user training phase of system implementation. It begins with the technical necessity of data conversion, ensuring data is error-free and compatible. It then shifts to the human element, defining training as a fixed-schedule activity and support as an ongoing process. The lecture details specific training activities, such as data entry and basic computer operations, and methods like classroom tutorials. Finally, it outlines strategic success factors like user commitment and mandatory system use, reinforcing that training and support are crucial for the overall success of an information system. The content is presented via a PDF document with handwritten annotations.