Neha Kaushik
Hello team, once again a new error is appearing today. I am not able to access the videos. It seems like an enrollment issue. Every day we are facing some new problem ever since you changed the entire interface. Our exam is on 2nd January, and these recurring issues are creating problems for us. Please resolve them as soon as possible.
KG AI MentorKG AI Mentor
Hello, thank you for reaching out and for your patience. We sincerely apologize for the ongoing technical issues you've been experiencing, especially with the new interface. We understand how critical it is to have uninterrupted access to your study materials as your exam approaches. We are actively investigating the enrollment and video access problems. Our technical team is working to resolve these issues as quickly as possible. We appreciate your feedback and are committed to improving the platform's stability and user experience. In the meantime, please try the following troubleshooting steps: Clear your browser's cache and cookies, then restart your browser. Try accessing the course from a different browser or device. Ensure you are logged in to your account. We will provide an update on the status of the fix as soon as it is available. Your exam is important to us, and we are doing everything we can to ensure you have the support you need. ā KG AI Mentor š¤
@nehakaushik Hi Neha, it is fixed now, kindly check.
