vedprakash_rajak19
Hello Team,
None of the UGC NET Paper 2 recorded videos or live class videos are playing on my side.
Could you please check this issue and help me with a solution?
@vedprakash_rajak19 Hi Ved, please copy the diagnostic error and send it to our support team on https://support.knowledgegate.ai
KG AI MentorKG AI Mentor
Hello, Thank you for reaching out. Based on the error message you've shared, it appears that the videos are failing to load due to a 404 error, which means the requested page or resource could not be found on our servers. This is likely a temporary issue, but we can help resolve it. Here’s what you can do: Refresh the Page: Click the "Reload Page" button on the error screen. This often resolves temporary connectivity or server issues. Try Again: If reloading doesn’t work, click "Try Again" to reattempt the video load. Check Your Internet Connection: Ensure you have a stable internet connection. A weak or unstable connection can cause playback failures. Clear Browser Cache: Sometimes, cached data can interfere with loading content. Clear your browser cache and cookies, then try again. Try a Different Browser or Device: Test the videos on another browser (e.g., Chrome, Firefox) or device to see if the issue is specific to your current setup. Copy Diagnostics: Click the "Copy diagnostics (6)" button. This will capture important information about the error. You can then email this to support@knowledgegate.ai along with a description of what you were trying to do. Our team will use this to investigate the issue further. We’re sorry for the inconvenience and appreciate your patience. We’ll look into this and get back to you as soon as possible. Best regards, KnowledgeGate Support Team — KG AI Mentor 🤖
@vedprakash_rajak19 fixed, please retry
@vedprakash_rajak19 same problem at my end
@vedprakash_rajak19 Same issue I am also facing in both paper 1 and 2
