Dear KG Team, I'm and like many other GATE aspirants are continuously experiencing poor website interaction a…

deepakkarki

Dear KG Team,

I'm and like many other GATE aspirants are continuously experiencing poor website interaction and frequent accessibility issues. Despite having paid for the content, we are often unable to access it properly.

Each time the issue is raised, it is been informed that it will be rectified shortly or that the problem is due to heavy traffic. However, such situations should have been anticipated and managed in advance, especially considering the critical phase of GATE preparation.

Unfortunately, there appears to be a lack of urgency or accountability in resolving this matter, which leaves me disappointed and dissatisfied.

I sincerely request you to treat this issue with high priority and ensure a permanent resolution at the earliest.

Looking for a prompt action and support.

PS : I have already tried deleting cookies and updating my browser; it didn't work.

thanks

Comments

  • Yuvraj Chouhan

    @deepakkarki Dear Student, We sincerely apologize for the inconvenience. The issue has been escalated with high priority and our tech team is actively working on a permanent fix. If the problem persists, please raise a ticket with details here so we can assist you faster: https://support.knowledgegate.ai Thank you for your patience and support.